Hotel Villa Ottone

This was our fifth year in a row visiting Villa Ottone. In past years, the service and experience were outstanding, but this time the quality and professionalism had clearly slipped. The waiter didn't explain the menu theme, which had always been part of the experience before. We were also told everyone at our table had to order the same kind of cocktail because only two bartenders were working and making different drinks would take too long. For a place of this level, that felt unprofessional. When I politely asked to see the mezcals, the bartender couldn't describe how they differed, even by flavor, and rather arrogantly pointed out that the cocktail would cost more. That wasn't acceptable to say to a guest. The aperitivo used to be generous, but for twelve people we got just two small portions of olives and two portions of nachos. The usual tigelle with mortadella and pistachio were gone, so tiny pieces of toasted bread were served instead. The “Franciacorta a Pois” cocktail was also unavailable because preparations were missing, which seemed surprising on a Friday night in peak season. The “Tommy’s Margarita” was poorly made and presented, and the Piña Colada came without garnish or even the usual pineapple touch. Villa Ottone used to offer a distinctive experience, but this time we didn't feel like valued guests, just ordinary customers passing through. We've always chosen the place for the overall experience and travel widely. Having worked in hospitality, with standards shaped by cities like London, I don't think this level of service matches the prices. It's sad to see the decline after previous years, when the waiters and bartenders were so attentive, kind, and professional.