Hotel Villa Carlotta

We enjoyed much of our two-day stay, especially breakfast on the first morning. But breakfast on our last morning, monday 18th august, was very disappointing. The bread was already toasted, which I don’t like, and the ham had turned grey, so it looked like leftovers. When we raised it, the waitress insisted the food was fresh, but it didn’t look that way to us. We asked for a fresh sandwich and were told there weren’t any. At checkout, the receptionist also insisted it was fresh, then charged us in full for a breakfast we hadn’t eaten, without apologizing. To be fair, the gentleman working sat and sunday was very helpful. The receptionist on duty kept shaking her head instead of trying to sort it out, and was busy preparing our bill. 😡

The attached restaurant is a steakhouse, and I wish there were a cuisine option to suit more tastes. The rooms also made me wonder how this place got a 4 star rating: they felt tired and basic, with a broken cupboard, a broken bathroom light casing, and a loose, very yellow toilet seat. The internet kept dropping, and breakfast was below standard, with cheap cereals and plastic juice cups.

The rooms were very clean, and there’s a lovely steakhouse next door that’s part of the hotel. Everyone was friendly and ready to help with any questions or needs, especially reception and the breakfast staff. They even surprised me for my birthday without me saying anything. I’d definitely recommend staying here if you’re planning a trip to Ragusa.

We went in the middle of June, and the hotel seemed to be in off-season mode despite the structure itself being nice. There wasn’t a single chair outside, just a few rusty tables by the entrance. The pool had only a few sunbeds and seemed to be used as storage for event furniture. The gym had almost nothing in it, even though the website shows it as fully equipped. The restaurant was open for dinner only, and only with a booking, so it might be closed even at 9pm if there are no customers. There were ants in the room and in the bed. Sky TV is advertised on the website, but when we asked why it didn’t work, the receptionist told us it wasn’t working. The flooring outside the hotel looked as if it hadn’t been cleaned in maybe 10 years.