Palazzo dei Grifoni - Luxury Suites -

The photos give a misleading impression. The room was dusty and dirty, with cobwebs, and the old furniture had plenty of scratches and spots. I wouldn't stay here again.

I rented the third-floor apartment from Patrizia, the owner, under a lease from Jan 14, 2022 to May 14th, 2022. While I was back in the US in April, she bagged up all my belongings and left them by the front door, telling the realtor who had helped me to collect them because she wanted the apartment for her son. My rent was paid up while I was away, but she still refuses to return my 600e deposit, or even give it to the realtor. BEWARE of renting anything from this place. I had to post this because she won't return my deposit.

The owner was friendly, and the suite was clean and worked well for our couple of nights. The town location was great.

Parking was a kilometer away, which made things especially uncomfortable since we had a disabled person with us. The room's cleanliness also left a lot to be desired, and the place felt short on care for guests and details. It didn't feel like we got what we paid for. The air conditioning was broken from the beginning. We complained more than once, but help didn't arrive until 11:40 PM on the second night. With the windows open, the first night came with a tireless drummer, a 6:00 wake-up to "soft" music from the bar downstairs, and then street sweepers putting on a concert. Calling this a "suite" feels off. The door handle came away in your hand, and the bathroom had glass walls, an aquarium effect that's especially awkward for families. The coffee machine worked only on day one, and the refrigerator seemed able to keep water hot under any conditions. If you want relaxation, comfort, and professional service, look elsewhere.