Hotel Park Hotel Casimiro

The bar staff were a bright spot throughout our 11-night half-board stay with my wife, my sister, and her husband. They were friendly, professional, and always keen to help. The area and setting were beautiful, check-in was smooth, and someone helped with our luggage. Our rooms were clean and spacious, with lovely modern showers. Breakfast was fine, too. Dinner was a different story. After an okay first meal with a couple of choices, the next five evenings were disastrous. The food was generally poor for a four-star hotel, and pork appeared on at least six of eight nights. One turkey dish was a turkey roll stuffed inside a turkey, carved with all the fat left on it. It didn’t feel like Italian cooking, and the chicken served one night was undercooked. The head waiter, who I think was called Mauro, was the most obnoxious waiter we’ve encountered in Italy. On two nights he didn’t bring our drinks, so we had to order again from a waitress who was actually the best server there. Mauro regularly shouted at and bullied her. I didn’t have much contact with him otherwise until customer service agent Anastasia asked how the food was. I gave an honest answer and we talked about the meals and Mauro’s behavior. The next morning at the buffet, someone barged past me even though there was plenty of room. I turned and apologized, then saw it was Mauro. He didn’t acknowledge me or apologize, and for the next three days our group was treated with near contempt. Anastasia said we could have asked for something to be cooked separately, but we didn’t want to make a fuss and just wanted to enjoy the last few days. Thanks to everyone at the bar for making us feel welcome.

Paula and Alaa deserve a special mention for helping my wife manage her gluten allergy. They checked in with her each day at the buffet and arranged suitable food. All the staff were amazing and friendly, and the hotel itself is stunning, with great lake views. It’s a little tricky as a base if you want to visit lots of places around the lake, since there aren’t many boats and there’s not much nearby. Still, the port is less than a five-minute walk away. We had a great stay.

Melina and Sandro, the two Argentinian waiters, made our stay extra special. They were so attentive, and even surprised us with a small birthday cake and candle. Dinner was particularly good, with lots of fresh, tasty choices each evening. The hotel is peaceful and beautifully kept, right by the water in a lovely part of San Felice. The staff were helpful and responsive throughout. When I mentioned there were quite a few spiders around, they acted right away to deal with it. We had a very good holiday at Hotel Casimiro and would definitely return.

A week here left us wishing we’d booked two. Everything was spotlessly clean, the food had a good range of choices, drinks were very reasonably priced, and the staff were friendly and helpful. The ferry port is only a short walk away, which made getting around the lake easy. Lake Garda is so beautiful, it always makes me want to return.