Chalet Hotel Diamant

On 22nd July 2023, I brought 10 motorcycle tour clients, along with my girlfriend and me, for a total of 12 people in six rooms for one night. The rooms we were given were old and run down, although clean, and were not advertised or shown on the website. We would never have booked if we'd seen their photos first. The air in the rooms was stale when we arrived, as they hadn't even opened the windows beforehand. Breakfast was sufficient. When I told the manager the rooms didn't match the website and described their condition, I said I would pay only 50% of the agreed price. Instead of trying to reach an agreement, she called the police. The carabinieri said he understood but couldn't really do anything. He told me that if I refused to pay the full amount and the manager reported me, the police would come to see me when I checked into my next Italian hotel. In the end I paid full price for six double rooms that were absolutely appalling. From now on, I'll recommend that everyone I know avoid this place.

We loved every moment of our stay at this lovely hotel. The staff were very friendly and caring, and the simple rooms had everything we needed and were always very clean. There’s a nice pool and a proper Finnish sauna, too. Breakfast was good, dinner plentiful, and there’s a good heated room for ski boots. Kronplatz is very close, with a ski bus available. Alta Badia isn't far either, though having your own transport would be convenient.

We came for a skiing holiday, and the hotel met all our expectations. The food was tasty and varied, and the heated pool and sauna were excellent. The staff were friendly and familiar, and the restaurant waiters deserve a special mention for all the effort they put in every day. The hotel is a five-minute drive from the Piculin ski lift, which gives access to skiing on the Kronplatz. There's also a ski bus from the hotel to Piculin. We celebrated New Year's Eve at the hotel, and it felt like an Italian folk festival. The rooms were older, in a style often found in Tyrol.

I've stayed here in both winter for skiing and summer for action-packed holidays, and it's by far the best chalet I've visited in 30 years of staying in many. The staff are very friendly, the rooms are comfortable, and the meals are large and tasty. The swimming pool and sauna are free, and the whole place is very good value. What more could you want? Malcolm