Jelena P.
The apartment was clean and had enough kitchenware, but it was very basic: a noisy fridge, weak Wi-Fi that only worked on the terrace, and a tiny shower. We stayed 10 days and got no clean towels or sheets, and were told to wash them ourselves. The overall experience was disappointing. Agoda had already charged us €1,218 in full, with no extra fees mentioned. But when we arrived, they wouldn’t let us in until we paid another €520: €90 for cleaning, €30 city tax, €200 utilities, and a €200 deposit. With no refund option, we felt forced to pay. After two hours speaking with the receptionist and manager, they blamed Agoda and offered no help, only insisting on payment. The €200 deposit was returned later, but nothing else was resolved. This was our first wedding anniversary trip, and they ruined the first days of our holiday. Not recommended.

