B&B Cloud

I arrived on my motorcycle at 8:33 PM after technical problems, but the text said I was blocked from checking in at 8:02 PM. The owner wouldn't pick up, blocked the phone, and only answered the Booking.com messages after customer service got in touch, after 9:45 PM. I had booked days ahead, and an app message can easily be missed. I hadn't used the service, but the money was still taken from my card. I hope this reaches as many people as possible. I had booked the property, arrived, and found nobody to let me in, so I had to book somewhere else while traveling by motorcycle. I don't recommend it to anyone planning to stay there. The owner blocked me and kept the money. The response I got was rude, incredibly offensive, and judgmental. Hospitality doesn't seem to be your thing, and communication even less so. Please change professions. I'm not someone who has a reason to make things up. These days, not everything that looks good turns out to be perfect. I wish you the best of luck, too.

Booking.com refunded part of what I paid, and I assure you they didn't agree with your approach. The money isn't the issue for us, though. Please improve communication as well as breakfast. It would help your customers. I can admit that I missed an automatic booking message, but you can't say you know how to prevent these problems when you didn't call like many of your colleagues do. I booked on the 9th, several days in advance. I didn't call only at 8:45 PM: I was trying from 8:02 until 8:45. You shut down and blocked the number. We stopped trying from our own phones, including my husband's, but it still rang. So the claim that the phone was instantly blocked doesn't match what happened. The owner hung up right after the message at 8:02 PM, as if closing a counter with a stopwatch. Booking.com itself disagreed with that approach. The property doesn't use ellipses to send messages, and the phone was blocked. You could have called before the problem happened and checked when we expected to arrive. People travel for all sorts of reasons, sometimes with several stops, and an app message can slip through the cracks. Sending a WhatsApp message after a booking, sharing contact details, and asking about arrival time would make direct contact easier. Instead, you took the money without us using the room, even after Booking.com customer service urged you twice to refund it. That felt deliberately punitive. You said I missed the booking message, but you're still rude and shouldn't be in this industry. Perhaps staff should handle communication if you don't. Booking.com removed the review simply because we didn't stay. Your reply described you well. I wish you everything you so generously wished us.

The place itself wasn't bad, but the owner was really rude, aggressive, and prone to tantrums. He put his hands on me when I was leaving and threatened to beat me and stop me from going out unless I paid for another night. I paid so I wouldn't miss the bus, then left. I don't recommend staying here because of the owner.

We felt so welcome in Capua, and we're delighted to have been treated like honored guests. This enchanting place is just steps from the Campanian Amphitheater and full of beauty. Many thanks, B&B Cloud!