Residence Cielo Aperto

We'd stayed here for the first time in 2006 and returned every year through 2015. This year we came back for the memories, even though it's the most expensive hotel in the area. The only thing I noticed that had changed since 2006 was the LED lightbulbs. It was a complete mess, the worst experience I've had in a decade, and I honestly recommend avoiding the place at all costs. When we arrived late at night, our room was dirty and not ready. The receptionists moved us into the biggest apartment at the top, which was the worst room I've ever stayed in. We had no other choice at that hour, so we accepted it and planned to sort things out the next day. The room that was supposed to be ours was ready then, so we had to pack everything into the car and move to another building. We spent two afternoons at reception discussing compensation. We wanted a refund and to leave, but they said it was Sunday and nobody could return our money. In the end, the Getur hotels operator and someone who seemed to be some kind of manager offered us a free drink at the bar. Shame and scam. Photos of what we found are below.