Club Hotel

The rooms had a decent amount of space, with en-suite showers and big beds. The sheets were crisp and clean, and there were lots of soft, clean towels. The shower and its head were okay, with good water pressure. The receptionist was helpful in practical ways, calling a cab and giving us the Wi-Fi when asked, though he didn't look up when greeting us and could be more hospitable. We arrived as nine people on a booking for six across three rooms. We had said the kids would sleep with us, but instead of explaining professionally that it would cost an extra 25 Euro per kid, he seemed irritated. We paid the same extra amount and went to the rooms, but the lack of welcome was noticeable. There was only a flimsy blanket, no duvet, and with the air conditioning running low the room felt cold at night. I also found pubic hair on the sink, a small rusted metal plaque on the shower wall that should have been removed long ago, and black dust under the toilet button cap that a thorough clean should have caught. The rooms are decent, but cleaning and upkeep could be much better. Consider this a heads-up on what to expect.

It's been four months and we still haven't got any money back. The bank is handling it now, after the hotel refused to communicate, and we spent our whole vacation dealing with the refund through Booking and the hotel. This is day one of me trying to get my money back, and I absolutely do not recommend this place. The only positive was one employee who genuinely tried to help. We booked a double-bed room through Booking in August for all seven days of our stay. After nearly ten hours of travel, we spent thirty minutes struggling with the lock before we could get inside. The reception looked dated when we arrived, but we didn't think much of it then. The room was the last straw: the air conditioning was held together with paper tape, the bed looked half-broken and chewed up, one built-in lamp behind it didn't work and the other had no cover. The balcony shown in the pictures was actually a window looking onto a dirty building. About 35 minutes after arrival, we went to reception to sort it out, after taking five minutes to decide whether to complain. This was our first holiday, and we hadn't received what we paid for. The unhelpful receptionist tried to demonstrate that the lock worked, but couldn't open it himself. We politely said we wanted a refund and would find somewhere else. He said they'd refund six of the seven days because that day supposedly “doesn't count,” and wouldn't return the full 30€ fee. We agreed and left. In the end, they wouldn't refund anything at all.

After one night of hell, we checked out and went into san marco, even though we were meant to stay two nights. The receptionist asked how it was as we left. I told him honestly, and he just laughed, as if he hears it all the time. The room was stained and smelled strange, and the sheets and covers were about 1mm thick. It looked like the hotel hadn't been renovated since it was built. My poor partner had hoped for a cheap romantic spot near Venice, but this was far from that, and possibly the worst place I've stayed. They'd given us only one pillow. When I asked the receptionist for another, he said they were all unavailable. A hotel with no spare pillows? Avoid at all costs.

We stayed for one night, mainly because the private parking was free and essential for us. The hotel is old and not very modern or renovated. The room was spacious, and the bed was okay for a night's sleep.