Residence Aurora

It was okay.

Nice and clean.

The biggest drawback was the noise from public transport. It wasn't limited to early morning, and better soundproof windows would help. Still, for the price, I highly recommend it. The place is handy for central Mestre and for getting to Venice. It's not a five-star hotel, but the shared bathroom was very clean and the rooms were reasonably clean.

The only thing this property had going for it was its location. My partner, two friends, and I booked because it claimed to follow Covid-19 cleanliness standards and offer allergy-friendly rooms. We have dust mite allergies. Our friends arrived first and saw the room before we did, while we were still at the airport on our way to Venice. What they found was disgusting and completely unacceptable, especially at that time. Their photos couldn't convey the smell, which they said was worse than a service station toilet. There was thick, long-standing dust on the floor, furniture, and lamp, along with human and animal hair everywhere. The sheets had feces on them, the mattress smelled of cat urine, the towels were dirty and crumpled, and the toilet had old urine stains. Gelatinous smears covered the cabinet and light switches. The window glass was broken, and when it was opened, a shard fell onto the floor. We called the manager and asked for alternative accommodation at least matching the service we'd paid for. He said on the phone that he'd send a cleaner, though disinfection alone wouldn't have solved this. The cleaner only swept the floor in a haphazard, bewildering way, mumbling explanations. She said she'd washed and changed the sheets, then blamed the previous guests, claiming they were dirty and had a cat that urinated on the bed. Our friends showed us the absurd scene over a video call. I called the owner again and asked him to find us somewhere else. He said we were overreacting and didn't appreciate his solution, meaning this mysterious cleaner. I told him he was wrong, that his behavior was appalling, and that I'd seek a refund for how we'd been treated. He yelled at me, told me to cancel if I wanted, and said I had no right to complain because I hadn't even reached the hotel and was relying on my friends' photos and account. I couldn't believe his rudeness and lack of professionalism. While queuing at the gate, I called customer service and searched for somewhere else to stay, because he'd left us without a place at 7 PM. I've contacted a lawyer and won't let this go. I want to protect the next unfortunate guests and seek compensation for the double damage and insult we suffered. Get out of this dump and find somewhere more serious.