Sandals Montego Bay All Inclusive

My husband and I had a great time at Sandals for our honeymoon in July 2025. The food was awesome, and we felt right at home. The entertainment staff were astounding and really felt like family. I’m grateful for how much the place felt like a home away from home. Food service was a little slow, but that’s expected on “island time.” Other than that, amazing. Thank you, Sandals!

This was our seventh Sandals stay, and everyone was lovely from the moment we arrived. Every staff member we met said hi, asked how our day was, and checked if we needed anything. Getting there was easy too, only seven minutes from the airport, with prompt pickup after going through Club Mobay. The food was pretty good. Portions are smaller than at home, probably for the best, and we didn’t have a bad meal. We ate at Butchs twice, and I loved the recently updated menu. They now offer sit-down breakfast too, which I think is new. Get the signature roll from Soy, and an Espresso Martini from the bar by Soy and Butchs. Dalton and Cassandra, thank you for being such warm, calming butlers. The lunches were incredible, and all the little details and daily hugs from Cassandra made our anniversary trip unforgettable. It’s a tiring job, and you do it with a smile. You’re appreciated. And take care of the orange kitty. Book the trip, make the memories. Can’t wait to see you all again soon!

I booked our honeymoon at Sandals Montego Bay for November 2025, but the hurricane meant we couldn’t go. I understand storms and weather are beyond their control, but their response afterward is not. I requested a callback three times and heard nothing. On another call I waited two hours and 18 minutes, then got disconnected as soon as someone answered. The next day I waited three hours and 21 minutes before reaching someone, and I managed to move the trip to about the same time the following year. In March 2026, Sandals contacted me to say there would be major renovations at the area properties and they wouldn’t be ready for my dates. Those are the only dates I can take this kind of trip, and Jamaica is where we wanted to go. They agreed to refund the trip, but refused to return the $250 trip insurance cost. It’s not a lot, but they’re basically taking that money from me. I didn’t cancel the first trip, the resort was destroyed, and that wasn’t their fault. I rescheduled, and now they can’t honor the booking dates, which is their fault, not mine. I should get the full cost back, including the insurance fee. I spoke to a supervisor and nobody cared. Terrible customer service, and a sure way to lose a customer forever.

The room problems started right away. Our first room was infested with flies, mosquitos, and slugs, with dead bugs on the bed and pillows. We waited hours for another room, then got upgraded to a nicer suite. Kelsey found us the next day and said we had to move immediately. We packed, waited for the next room to be ready, and moved for the third time during our three-night stay. That room still had bugs and a gross musty, vinegar smell embedded in the wood, but we were done moving. They also lost someone in our party’s luggage for more than two hours. Bugs were all over the resort. At the buffet, swarms of flies followed you while you ate. Everything is outside, but the sheer number of bugs made it seem like a cleaning problem. The only good food was the buffet omelette station, the jerk chicken shack, and most things from Soy. Staff were rude, arrogant, dismissive, and disrespectful whenever we spoke with them. For the price per night, the service, food, and rooms should be top notch. You’re also right by the airport, so you hear planes taking off and landing all day and night. We’ll never go back. We went to Half Moon afterward and the trip did a complete 180: clean rooms, kind and attentive staff, and amazing food. It isn’t all inclusive, but the price difference makes up for it. Don’t go to Sandals!