Matsuya Hotel

Name: Matsuya Hotel
Address: 504 Akakura, Myoko 949-2111, Japan, Myoko, Myoko, Niigata, JP
Rating: 8

504 Akakura, Myoko 949-2111, Japan, MyokoView on Map

Smoke-freeFamily friendly

About this property

Want to take a rest and explore the city? Hotel "Matsuya Hotel" is located in Myoko. This hotel is located in 16 km from the city center. Location You can stop by the bar. You can stop by the restaurant. Wi-Fi is available on the premises. Ask for more information when checking-in. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. There are other services available for the guests of the hotel. For example, a laundry. The staff of the hotel speaks English. At the hotel

Popular facilities

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Restaurant

Air conditioning

Bar

Family friendly

Good to know

Check-in: From 14:00
Check-out: Until 12:00
Luggage storage: Available
Languages: English
Smoking: Smoke-free
Children: Family friendly
Room types: 4

Guest reviews

Recent reviews shared by hotel guests

Guest Rating

8/10

Very Good

46 reviews

Featured review

Camille M.

January 2026

2/10

The rooms are modern, breakfast is good, and the friendly staff are hardworking skiers who stay for a few months. They're also happy to help, but seem either untrained in hospitality or poorly managed. There's a shuttle to the station and lifts, too. Those positives don't make up for how overpriced this place is for what feels like a backpackers' hotel. There's no staff presence or front desk, rooms aren't cleaned during a stay or ready on arrival, and our third bed, despite being paid for, arrived at night. I had to carry it upstairs and make it myself. Check-in meant messaging someone on WhatsApp to get a door code. The elevator has apparently been broken since opening. The onsen gets cleaned in the middle of the day and stays a third full until evening. I could go on. Find a proper hotel run by professionals who can provide the excellent service Japan is known for.

Marc D.

February 2026

2/10

Last year the hotel changed owners and management, so the positive reviews are about the previous team. The current place should be avoided. It feels unfinished, with building materials around the property, and has no staff or reception, no room cleaning, no elevator, and no service. The onsen was either dirty or unavailable. Prices are at luxury hotel levels. Don't go, it could ruin your holiday.

Oliver B.

December 2025

10/10

The hotel sits a little way up the hill from the main street, about a three-minute walk. From there you can walk to the nearest ski lift or take a bus to the farther ones, and the hotel has a minivan and can help with rides. The newly renovated interior is beautiful, with well-designed rooms and fixtures, plus a small Japanese-style breakfast dining area. The staff were wonderful and had good advice on skiing and places to eat. They also made a great breakfast. John, the owner, was friendly and helped arrange our transfers and dinner.

Matt C.

November 2025

2/10

You pay hotel prices but get a backpacker experience. Matsuya Hotel has no reception or people around to help, no well-laid-out rooms with storage, and nowhere to sit and relax. The place seems to be left in the hands of working holiday graduates. They're very nice and capable, but appear to be running it on their own rather than being supported by professionals. Stay away!

Glenn F.

January 2025

10/10

Everything feels new and comfortable after the full renovation, and it may be the nicest hotel in Myoko. There are several room choices, including family rooms and twins, and the staff are friendly and helpful. The owner also runs 'The Address', where guests can use its small but lovely onsen. It was very clean and the temperature was perfect. I understand Matsuya's onsen is due to reopen next month after a full renovation, and I assume it'll be just as impressive.