mahmud R.
The apartment itself was clean and tidy, but the building smelled awful. I’ve never seen a toilet without a wash-let in Japan before, not even at convenience stores, and I found it disgusting. I booked for three days, then tried to cancel after just three hours because I’d mistakenly thought this was a hotel and wanted daily room service and other hotel services. I understand it turned out my reservation was non-refundable and they had the right to say no, but I’d hoped for some consideration. Even an offer to pay a penalty would have been nice. Instead, they said the owner wasn’t available and they’d get back to me in one or two days. Later they said the owner wouldn’t cancel or refund it, and that I could only pay for all three days and cancel. I’ve checked in now, but I’ll never return or recommend it. This has ruined my holiday and honeymoon trip to Hokaido.
