Crowne Plaza Nairobi Airport, an IHG Hotel

We felt very welcome and comfortable at Crowne Plaza Nairobi Airport Hotel while getting ready to leave on a photographic safari of the Masai Mara. This was our second stay, and the service was top notch throughout. Elvis took particular care to visit us during the stay and make sure everything was going well. Every team we encountered was friendly and eager to help, from the shuttle, front desk, porters, housekeeping, and gym staff to the restaurant and pool bar servers. We had everything we needed in our comfortable room, and housekeeping even checked in midday to see if we needed anything. The well equipped gym was busy, but had water and towels available, and staff cleaned the equipment after each person finished. We enjoyed the rooftop pool and bar in the mid-morning, at lunch, and in the evening. The view was lovely, the weather was wonderful, and the servers kept up with orders and checked on guests. The hotel is near the airport, but plane noise wasn’t a problem. Security was excellent, and the airport shuttles were prompt. It’s a great place to stay while waiting for our safari.

Mary at the spa took wonderful care of me during a relaxing, much-needed treatment. The whole Crowne Plaza team made things easy from the start: the reservations team and duty managers were helpful while coordinating everything, our airport driver was great, and Faith made check-in a lovely experience with her kindness and accommodating approach.

The staff were very friendly, the food was great, and my wife and I each had a fantastic massage at the spa. Mary and her colleague, Joyce (sorry if I got that name wrong!), were our therapists and did a wonderful job. The gym is a bit small, but it’s a hotel gym, and it had enough equipment for a good workout.

The meeting rooms at Crowne Plaza Nairobi Upper Hill worked well for business gatherings of different sizes. They’re comfortable and modern, with good lighting, reliable high-speed Wi-Fi, and clear audio-visual equipment. Seating is arranged to leave enough room and privacy for discussion. The staff helping with meetings were attentive and quick to handle technical or service requests, keeping things running smoothly. It’s a focused, professional setting for conferences, workshops, and corporate events.