Decale Palace Hotel

Sadia at reception was rude to clients and provided the worst customer service. She also has poor communication skills and, in my view, doesn't speak any national language fluently, which I consider important for a receptionist.

I came looking for a room after demonstrations in Nairobi Cbd made it unsafe to head home. I was turned away because I had no luggage, even after explaining that I was in a difficult and unsafe situation. The receptionist on duty, a woman called Saadia, was rude and showed no understanding or empathy. In a moment like that, basic compassion and professionalism should matter. I left feeling more vulnerable and disappointed, and hope management takes a serious look at how people in distress are treated.

There’s a hall here that hosts weddings, and the music carried on into the early morning. I couldn’t sleep, so I had to leave in the middle of the night and find somewhere else. Avoid this place if getting a good night’s sleep matters to you.

A fun, affordable place to stay. I especially enjoyed the restaurant, where you can get great traditional Somali food. The staff were really helpful too.