Hotel Tops 10

The room felt dirty because it wasn't maintained well, and the furnishings were pretty bare bones. For the price they charged during the chuseok holidays, it was definitely overpriced. The ondol doesn't run until winter, so it can get cold in autumn.

My mother nearly slipped after stepping on feces in the hot spring area. It may have been left by a toddler, but it was extremely unpleasant and dangerous. For a hotel at this level, that was very disappointing. Staff need to pay much closer attention to hygiene, safety checks, and regular facility maintenance. A hot spring should be somewhere guests can relax, not have an experience like this. I hope the hotel takes it seriously and improves cleanliness and safety for future guests. This was our first stop on a week-long trip around Gangwon after I'd returned to Korea from a long time abroad. We arrived late in the afternoon. I was resting from jet lag while my mother went to use the hotel's on-site hot springs, and she told me what had happened when she came back.

The heated-floor room had almost no furniture, just a small tea table and two chairs like you'd see in a dadami-style Japanese restaurant. The gym had no towels or water dispenser, so bring your own. Breakfast was advertised from 7 to 10, but the food had run out by 9. The front desk warned us to arrive by 9 if we wanted to eat as much as the 35,000 Korean won price suggested. The main entrance says four stars, but to me this felt like a two-star hotel apart from the room size and the amenities at the location. Anyone visiting from overseas, please don't book here. It was a waste of money and precious time.

The views really were four or five stars, but everything else was two stars at best. There was a big, impressive lobby, but that didn't mean much when service was missing throughout the hotel. We often had to wait for someone to come to the concierge or another desk. When staff finally appeared, they rolled their eyes and treated us without enthusiasm. The facilities lacked quality and attention to detail. We stayed for two nights for a family reunion, and no one in our family felt any hospitality. We won't be back.