POLARIS K.
Parking was tight, with cars needing to double park. When the lot filled up, I had to move my car so others could get out. Noise was another problem: I heard people in other rooms and dogs outside, and the wind made a loud sound at the bedroom window. Cold air came through there too, so I was freezing and had to sleep turned away from it. Other noises woke me several times overnight. The bed was dirty, cobwebs were there, and water leaked in several spots, pooling in both the bedroom and living room. The sink splashed water onto the floor and walls whenever I washed my hands. With the cold room, rude staff, and facilities that didn't match the photos, this was the worst stay I've ever had. The restaurant was listed as open on Agoda and the hotel's official website, but it was actually closed. I had chosen the hotel partly because I wanted Japanese food after using the hot spring. What I found was completely different from what had been advertised. Agoda and the hotel blamed each other and neither accepted responsibility. After I checked in, the room was very cold. A rude female staff member told me the heating would come on after 6 PM and that I had to wait when I asked for more heat. Later that evening I raised it with the owner, but he said other guests had complained it was too hot and did nothing. The place felt more like a poor rural guesthouse than a proper hotel.
