Ambassador
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Free
- Airport shuttle
- Free
- Late checkout
- Available for a fee
- Luggage storage
- Available
Guest reviews
Recent reviews shared by hotel guests
Zara M.
The only thing going for this place is its good location. Finding anyone at reception is a matter of luck. Ring once and someone may show up; ring over and over and that seems to be the usual experience. Staff don’t speak English, so bring a translator. The building is old and doesn’t feel like a four-star hotel at all. There’s no elevator, and nobody helped with my luggage, so I had to carry it up the stairs. The room was hot, dusty and dirty, with stained bedding and a filthy carpet containing old food and dirt. There was hair and stains on the bed, so I slept in my jacket rather than under the covers. The curtains let in the morning light, and the walls barely block noise from neighboring conversations. The bathroom was in poor shape too, including an uninviting bathtub. The door was difficult to lock and couldn’t be secured from inside. There was no Do Not Disturb sign, though I didn’t see any cleaning staff during my stay anyway. I left the next morning for a proper hotel, and did get a refund for the nights I didn’t use.

Rico M.
The rooms were large and clean, but the service was really poor. There’s no elevator and nobody helped with the luggage. The male staff mostly sat around on their phones, except for one person at reception.
Jonah W.
The building and decor are showing their age, but I found the place comfortable, welcoming, and peaceful, with a homey feel. Staff were polite and willing to help. Language was sometimes a challenge, as it can be around the city, but they still did their best to assist.
diego N.
Breakfast was included and good, and the hotel was clean and in a central spot. It’s not especially modern, but it was fine. Reception stays open around the clock, and the man on duty was very nice.
Murat B.
The staff were nice, and the room was spacious. It’s easy to find and close to downtown attractions. But there’s no lift, which was awful with my huge suitcase, and nobody could help me carry it. There was no fridge either. I’d say it’s only good for a one-night stay.
Amenities
Everything available at this property
General Services
45 available- Year of construction
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Single rooms
- Twin rooms
- Junior suites
- Suites
- Apartments
- Triple rooms
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Ski slopes
- Entertainment Area
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Late Check Out
- Local and international calls
- Transfer service
- Airport Shuttle
- Room service
- Laundry service
- Multilingual staff
- 24 Hour Security
- Bellboy service
- Air conditioning in public areas
- Fireplace
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Newspapers
- Luggage room
- Smoking area
- Projector
- Printer
- Photocopier
Internet
1 available- Wi Fi
Parking
1 available- Car park
Meals
8 available- Dining area
- Bar
- Restaurant
- Air conditioning in Restaurant
- Breakfast room
- Breakfast
- Breakfast buffet
- Breakfast a la carte
Business Services
3 available- Conference room
- Meeting room
- Business centre
Recreation & Wellness
1 available- Beauty salon
Sports
1 available- Golf course
What's nearby
Explore attractions, restaurants and transport around the hotel
1 m 1 min walk
13.8 km
1.0 km 13 min walk
65 m 1 min walk
Attractions
20- St Nicholas Cathedral1.0 km 13 min walk
- Arbat Almaty1.2 km 15 min walk
- Ascension Cathedral1.3 km 17 min walk
- 28 Panfilov Guardsmen Park1.4 km 18 min walk
- Independence Monument (Golden Warrior Monument)1.5 km 18 min walk
Restaurants
20- korean__cosmetologist65 m 1 min walk
- Tea Coffee Garden76 m 1 min walk
- Aroma87 m 1 min walk
- Luffy Coffee and Art97 m 1 min walk
- Starbucks106 m 1 min walk
Transit
20- Алматы Халықаралық ӘуежайыAirport13.8 km
- Карасай батыраBus1 m 1 min walk
- Улица Кабанбай батыраBus133 m 2 min walk
- Уйгурский театрBus290 m 4 min walk
- проспект Абылай ханаBus302 m 4 min walk

Stay rules
Important conditions for your stay