Hotel BM

We had a nice apartment on the 7th floor, in a well-placed part of the three-tower complex in the city center. The apartment itself wasn't clean or well maintained, which was a pity. Not all staff speak English, so I'd arrange your arrival time with them. Reception is on the P1 floor and can be hard to find, especially at night.

The sky view made the search worthwhile, and at least the woman at check-in took us to our room. Finding the desk had taken over an hour.

The concierge was incredibly polite and kind, and even let me into the room early without an early check-in. That, and the fact that other central Astana hotels can be found for 20,000 a night while everything else is 40,000 and up, is why I gave it 3 stars. The room itself had a lot of problems: the toilet wouldn't flush and its tank leaked, the carpets and dishes were dirty, and I had to wash the dishes again myself. The TV didn't work, the window was broken and wouldn't close, and the bed linen wasn't very clean.

The soundproofing was good, and I liked the view from the window. Still, I wouldn't choose this hotel again. There isn't a sign at the entrance, so if it's your first visit, expect a long search. The rooms are like a product from China that looks better in photos. In reality, there was a sewage smell, and I had to check several rooms before finding one without strange odors. Everything inside feels worn out: the shower didn't work, water wouldn't drain from the sink, and there were leaks and stains everywhere.