Villa by the Edge

We had already booked the property before coming to Colombo, but when we arrived, it wasn't the place shown online. We went into the city to shop, and when we got back late that night, they told us we had to book and pay for the property again. The owner was very rude to us. With no other option, we had to leave for the airport at 10 at night. It was one of the worst experiences I've had with these people. Please don't visit, and don't support people who make others feel this way.

The villa looked beautiful in its advertising photos, but what we got was an unhygienic, dusty place with a broken air conditioner. My husband and I have never stayed in a dirtier, more dangerous or more haunted-feeling hotel villa, and the hospitality was the worst we've experienced. There was no housekeeping, reception, or properly trained staff. The only person around was an elderly security guard who couldn't speak English or communicate with us. The caretaker was barely present, irresponsible, and careless, coming for only a few hours a day. We were left alone with our family and kids, without reliable security. Breakfast was bought from roadside vendors and served on dirty plates with hairs on them. The rooms, furniture, and bathroom smelled awful, and there were no toiletries or towels. The water tanks ran dry, and nobody turned on the pump. We had to make do with drinking water we had kept for the kids. The owner was travelling in China and neither answered our calls nor apologized. We booked through Expedia, but got only lame excuses from them. I strongly don't recommend staying here. I'm sharing this genuine account so people know about the misleading advertising. Looking at responses to earlier reviews, it seems the owner and staff will neither improve nor apologize. Instead, they make excuses or false accusations against customers. I hope people stay safe and avoid this unprofessional, unapologetic owner and staff.

We weren't made to feel welcome when we went there for a friend's birthday. The place wasn't clean, there was no handwash, electricity, or water, and we had to keep calling the caretaker for everything. We paid in full upfront, so I expected things to be in order. Maintenance was zero. The owner was rude and unprofessional, and didn't know how to treat a customer. He says we broke the glasses. We are really sorry, it wasn't intentional, and we paid for them before leaving.

Dilshan, if you want to keep running this business, please improve service and guest satisfaction. Our stay was uncomfortable because of the owner's rudeness. Staff were inattentive and lacked hospitality and training, there were power and water interruptions, and customer service was poor. The owner told us to leave after we complained that the villa was unclean. The deposit wasn't returned as stated on the invoice, and we were asked to pay the full amount before checkout. This is a picture of our stay at the villa.