Ardit K.
The breakfast fell well short of what I’d expect at a 4+ star hotel. Drinks throughout the hotel also had to be paid for before ordering, which was inconvenient and made it feel as though guests weren’t trusted. Pool towels weren’t available at first, and we only got them after being asked for a €15 deposit per towel. Reception was negative and unprofessional. They demanded full payment for every room before check-in and even before our luggage could be taken up. We had a family group with more than 10 rooms, so this caused needless complications. One guest arrived at 1:30 AM and wasn’t allowed into the room until payment was made. There was no flexibility to wait until morning. The service, attitude and overall experience didn’t meet the standard I expected from a 4+ star hotel.
