R009ERI by Euroresort

The receptionist was very friendly, and the restaurant staff and food were excellent. Still, the service overall needs improvement, and I barely heard back after completing remote checkout. Cleaning was a letdown. Although we checked in around 6 p.m., the bathroom hadn’t been properly cleaned and the rooms didn’t feel clean either. My allergy got worse, and I even spotted bugs on the floor.

I felt welcome from the moment I arrived, thanks to the professional, friendly staff. The hotel was spotless and clearly well cared for, and everything felt clean, comfortable, and organized. A top-notch experience!

The rooms were perfectly fine, very clean and well equipped, the staff were friendly, and breakfast was good value. I paid for it for the week. I’d stayed here before without a problem and was looking forward to using it as a base while visiting family and taking a break. The noise was the deal breaker. The hotel is close to Malta’s clubbing hub, and a lot of the guests seemed to be 18 to 25. They’d come back from clubland from 4 a.m. onward, making a huge racket. Every arrival sounded like it was happening in my room, so I spent a week with broken sleep. That doesn’t fit the boutique hotel image they’re trying to create. To me it’s become a crash pad for partying kids. I won’t be back; I’d use the spa up in Naxxar instead. The air conditioning was also very noisy and made all sorts of strange sounds. It doesn’t seem to be plumbed in properly.

We left a night early and booked somewhere else after six nights were planned, because we weren’t sleeping well. In the room, we could hear every noise in the stairwell, along with what sounded like furniture being dragged around upstairs and in other rooms, both day and night. When it wasn’t that, the interruptions came from the air conditioning or the main road. We needed the AC because it was unbearable without it, but about every half hour it made an irritating watery sucking sound that could wake us. There were some good points. The room was clean and well equipped, the receptionist at check-in was helpful, and the café downstairs or next door was fantastic. We got two pastries and two hot drinks for about €12, much cheaper than the hotel breakfast. WiFi worked without any trouble. The hotel is around a five-minute walk from a bus stop, with buses taking about 5 minutes to St Julian’s, 15 to Silema, and 30-60 to Valletta. When we told the receptionist we were leaving, she didn’t seem interested or apologetic, and didn’t offer to cover our mini bar bill. The mini bar also wasn’t restocked during the stay.