hotel kinich

The kitchen setup included a full-size refrigerator, hot plate, microwave, a few plates and utensils, two coffee mugs, and a pan. There was a coffee maker in the room, but no filters or coffee. A drinking water dispenser was available, though it wasn’t plugged in, so the water was room temperature, which didn’t bother us. We were high enough up that fumes from the El Sol golf cart rental business on the main level weren’t an issue; guests on the floor above it might notice them. There was a breakfast area with a toaster and large coffee maker, but nothing was set out or supplied. No coffee, toast, fruit, or breakfast at all, even though some listings say otherwise. We saw other guests looking for something in the morning. It seems like a little fruit or pastries and a pot of coffee would make the place more comfortable. We paid about the same for a top-floor suite with a terrace as for a regular room, but getting there meant climbing 57 steps. There’s no elevator. The room safe couldn’t be used because its key was missing. We asked to move to the other suite across the hall, but its safe had no key either. We couldn’t tell whether that was really the situation or they just didn’t want us to switch. The card machine wasn’t working when we arrived late and tired, so the woman said we could pay the next day. Then the machine had a limit below the cost of our stay, so she said she’d have to run the card twice. She wanted to split the amount in half, but we were uncomfortable with two identical charges possibly being flagged as fraud. After we said no, the other machine was apparently working again and she could charge the full amount normally. The payment handling felt strange. Staff at the entrance desk were polite when we greeted them, but often didn’t look up or acknowledge us coming and going. It felt like they might be filling in for someone, and once we checked in, we were largely on our own. Often there was nobody at the desk. Neither employee spoke English very fluently, so there were some communication difficulties, though we each knew enough to get by. The location is convenient, but local live music was audible. Most nights it stopped at 11 pm, later on the weekend. The building was in good shape, and the place was clean and comfortable. We had hot water the first day, then only lukewarm at best, and on our last day it was completely cold. Overall, an average stay with a lot of unrealized potential. It wouldn’t take much to make guests more comfortable, but the guest experience didn’t seem to be a priority.