MX Grand Suites
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Pets
- Not allowed
- Luggage storage
- Available
- Languages
- Spanish, English
- Smoking
- Smoke-free
- Room types
- 4
- Accommodates
- Up to 4 guests
Guest reviews
Recent reviews shared by hotel guests
Nora B.
The room was clean and comfortable, but the rest of the stay was dominated by a billing problem and how the hotel dealt with it. We were charged twice for a booking over $1,000 USD, and after ten days the refund still hadn’t arrived. When I first raised it, the front desk brushed me off and said they’d look into it. The next day, a staff member asked me to write my bank details on a piece of paper so they could transfer the money, even though they already had my card through Expedia. Another employee, possibly the manager, Augustin, I believe, later said that information wasn’t needed, which worried me. Augustin asked me to drop the dispute with my bank before they issued the refund. For the last five days, he called me over to the front desk whenever we came in or went out, saying the refund had been approved and asking me to let them know when it arrived. Being stopped over and over about the same thing made me uncomfortable, and I started dreading walking past the desk. I tried to be patient about the original mistake, but the handling made it much worse. Some of the advertised facilities were out of order too. The washer and dryer in the garage had a broken sign, so we had to use a laundromat, even though laundry was one reason I chose an apartment hotel. The gym treadmill shook and made loud noises when we tried the incline, and the gym smelled moldy. Housekeeping also left us with about 1/4 roll of toilet paper for an 8-night stay. We had to ask the front desk several times before they brought more. The shower kept swinging from scalding to freezing, whatever temperature setting we used.
Mariana S.
We felt comfortable walking everywhere, just the two of us, and never felt unsafe. There are plenty of places to eat nearby too, so the location was hard to beat. The room had loads of storage, a balcony with lots of greenery that felt fairly private, and a spacious, modern, clean setup. The bed was comfy, on the soft side but still supportive. There’s a smart box on the TV for streaming, and although the AC struggled a little in the big room, there was a fan if we needed it. The staff were really kind and friendly. I’d happily stay here again.
Omar H.
Even with the hotel fully booked, it stayed quiet and peaceful. The staff were friendly and helpful, and there are plenty of restaurants, cafes, and shops nearby, with the main attractions close by too. Our room was spacious and nice, with two queen beds and a basic kitchen. The pillows weren’t comfortable, and it would’ve been nice if coffee were free. Highly recommended!
Marcus R.
The location made it easy to get around, in a safe, modern part of the city and close to everything. We spent five nights here, on the fourth floor, where there was some city and neighbor noise. You can hear both pretty clearly, so the noise level is moderate. The front desk staff were very friendly and gave us helpful suggestions for things to do and places to eat nearby. The room was enjoyable, with modern-looking furnishings in good shape, a big, very comfortable bed, and a kitchen stocked with dishes and what we needed to cook. Daily maid service was available, and the balcony was a nice bonus. The elevator worked reliably, and there was also a staircase. My one complaint was the shower. The water temperature kept changing and wouldn’t stay steady. Otherwise, everything in the room was great. I’d definitely come back.
Jordan T.
For seven nights, the Wi-Fi never worked, and neither did the AC. I also found the road-facing rooms noisy, with constant traffic coming through the poor soundproofing and making it hard to sleep. They charged me for an extra night for checking in early, which felt excessive. I couldn’t change rooms for two nights because the hotel is small and fully booked. Bad value overall, in my opinion.
Amenities
Everything available at this property
General Services
38 available- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Security guard
- Ticket assistance
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Indoor Fireplace
- Ironing
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Luggage storage
- Telephone
- Microwave oven
- Coffeemaker
- Car rental
- Transfer services
- Tour assistance
- Garage
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Total number of rooms
- hotel
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Laundry service
- Lift access
- Minimum Check In Age
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Parking
- Car park
Meals
1 available- Kitchen
Business Services
1 available- Fax and copy machine
Recreation & Wellness
2 available- Doctor
- First Aid Kit
Sports
2 available- Fitness facilities
- Fitness
Pets
1 available- Pets Not Allowed
Room Amenities
2 available- Cable TV
- TV
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
233 m 3 min walk
583 m 7 min walk
418 m 5 min walk
13 m 1 min walk
Attractions
20- Corredor Paseo de la Reforma, Ciudad de México418 m 5 min walk
- DESFILE DIA DE LOS MUERTOS507 m 6 min walk
- El Mirador533 m 7 min walk
- The Angel of Independence622 m 8 min walk
- The Pink Wall639 m 8 min walk
Restaurants
20- Dona Blanca13 m 1 min walk
- Potro's Grill20 m 1 min walk
- El Nido del Búho21 m 1 min walk
- Sede Café Río Lerma39 m 1 min walk
- Pan10048 m 1 min walk
Transit
20- Aeropuerto Internacional de la Ciudad de MéxicoAirport10.8 km
- Aeropuerto Internacional Felipe ÁngelesAirport39.0 km
- La DianaBus233 m 3 min walk
- ChapultepecBus268 m 3 min walk
- La DianaBus297 m 4 min walk

Stay rules
Important conditions for your stay