Esperanza M.
I complained to the manager, but he didn’t acknowledge how frustrated I was until right at the end. At first I got excuses, like nobody had told them not to enter. I had told them, and no one had even told me they would be coming in. That was the worst part. I’d been clear that nobody should come inside, and I understood, along with my organization, that cleaning wasn’t included during my stay. Still, staff came in without telling me. It felt like a violation of my privacy, and I wouldn’t recommend this awful experience to anyone. They washed the dishes, but didn’t change the sheets, and I don’t think they changed the towels either. They came in wearing their outside shoes, so I had to mop again after a long, exhausting day at work. The flat had just been cleaned when I arrived, but the floors were very dirty. I don’t wear shoes indoors, so my socks make that obvious. I had to mop the entire place myself, and the mop was filthy too, which made it very hard to get the floors clean.
