Faro Condos Ocean Front Penthouse
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 23:00
- Check-out
- Until 11:00
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Languages
- Spanish, English
- Smoking
- Smoke-free
- Children
- Family friendly
Guest reviews
Recent reviews shared by hotel guests
Colin D.
The location is great, and the staff were friendly, but the building felt worn out and dirty. The online photos were clearly very old. Our shower needed replacing, and the bed and couch felt more like props than usable furnishings. Staff weren’t communicating well with one another either. We were told towels had been sent up, but after waiting 45 minutes we had to leave. Then, on the way to the elevator, we saw a huge bundle of clean towels on the floor by the stairs.

JENNA
Mina at the desk was great, and the spot is hard to beat, right on the beach and near a good stretch of 5th Ave for food and bars. We spent Christmas at the Carmen and would stay again if the price worked for us. The room was decent and nicely designed, though it could use some refurbishment. Traveling with a friend made the open bathroom setup awkward, with some shuffling around needed. I imagine it’s easier for couples. The shower pressure was good, and the smart TV and internet worked well. Since it’s a city hotel with city plumbing, toilet paper has to go in the trash. I understand why, but I still can’t get used to it.
Elena K.
We only had one day here, which was our main regret. The Caribbean Sea right outside our window was stunning to wake up to, and the sunsets were perfect. Everything felt thoughtfully cared for, including the in-room Nespresso machine, which made it easy to have a good coffee before breakfast. Breakfast had a great range of tasty choices. I’d read reviews suggesting otherwise, but we were able to pick one item from the menu. We also used the discount at the hotel restaurant, where the food was very good. Our room booking included a sunbed and towel in the hotel’s beach area, which was a nice extra. It was a lovely stay, and I’d recommend it to anyone looking for luxury and relaxation.
Marlene V.
The rooms look nice, and the location is good. It’s soundproof, so I slept well. I loved it the first time I stayed, but the second visit didn’t work as well for me. There’s no privacy when using the bathroom.
Teresa F.
The beds were comfortable and the room was roomy, which are the only reasons I’d give it two stars. If you care about privacy and getting some quiet sleep, I wouldn’t stay here. Nightclubs are right next door, and there’s almost no sound insulation. The bathroom is basically two sliding clear doors, so there’s no privacy. You also have to carry your bags for three blocks because there’s no way to get them to the hotel.
Amenities
Everything available at this property
General Services
28 available- Air conditioning
- Elevator/lift
- Smoke Free Property
- Washing machine
- Garden
- Terrace
- Dryer
- Dishwasher
- All Spaces Non Smoking (Public And Private)
- Outdoor furniture
- Interconnecting rooms available
- Clothes rack
- Linens
- Mosquito net
- Iron and board
- Laundry
- Safe Deposit Box
- Iron
- Microwave oven
- Coffeemaker
- Airport transportation
- Car rental
- Transfer services
- Fishing
- Sun Deck
- Diving
- Snorkelling
- Family/Kid Friendly
Accessibility
2 available- Upper floors accessible by elevator
- Accessibility features
Internet
1 available- Free Wi Fi
Meals
3 available- Bar
- Vending machine
- Bottled water
Recreation & Wellness
1 available- Massage
Pool and beach
5 available- Swimming pool
- Outdoor pool
- Beach facilities
- Beach/pool towels
- Next to the beach
Pets
1 available- Pets Not Allowed
Room Amenities
13 available- Non Smoking Rooms
- Soundproof rooms
- Fridge
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Alarm clock
- Toiletries
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
497 m 6 min walk
712 m 9 min walk
32 m 1 min walk
36 m 1 min walk
Attractions
20- Playa del Carmen Lighthouse32 m 1 min walk
- Museo Frida Kahlo Playa Del Carmen132 m 2 min walk
- 3D Museum of Wonders242 m 3 min walk
- Cedricplayatours277 m 3 min walk
- Parque Los Fundadores587 m 7 min walk
Restaurants
20- Cinco36 m 1 min walk
- C-Grill85 m 1 min walk
- Starbucks98 m 1 min walk
- Cafe Sasta103 m 1 min walk
- Los Danzantes106 m 1 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport50.5 km
- ADO AlternaBus497 m 6 min walk
- Hotel Shuttle Bus Meeting areaBus523 m 7 min walk
- ADO Terminal TurísticaBus539 m 7 min walk
- Colectivo pick upBus571 m 7 min walk

Stay rules
Important conditions for your stay