Wyndham Garden Playa del Carmen

It's within walking distance of Playa del Carmen, a grocery store, and restaurants. Breakfast is decent, nothing special but good enough to start the day with something to eat. The front desk service was bad, with everyone seeming to have an attitude. Cleaning and maintenance were awful, too. The towels were ripped and felt like trash, the shower curtains were falling apart, and some curtain holders and room door frames were rusty. Room cleaning was poor. They gave us too few small, dirty-looking towels, then questioned us whenever we asked for more. This happened almost every day during our two-week stay. For pool towels, they asked for ID even though they had our room number. They also turned off the AC while cleaning and left it off. I wouldn't stay here again.

The service was great and breakfast was good. It was a bit of a walk to get there, but well worth it.

There was no fridge, no balcony, and just one small bottle of water in the room. We asked for an ice bucket, but there wasn't one. There was also a beetle. The sliding closet doors had come off their track and were stuck, so bring earplugs. There's no "Do not disturb" sign. Staff banged on the door at 9:15, and after I told them we didn't need housekeeping, they knocked again 15 minutes later. The breakfast buffet wasn't great, and when they ran out of forks I had to eat my eggs with a spoon. The Christmas music played on a 30-minute loop, and the rental bikes were crap. Since my last visit, they'd removed the business rooms. After checking out, I realized I'd left my raincoat in the room. I tried several times to reach the hotel in both English and Spanish, with no luck. It's just gone.

The room was cramped, and the view was -10/10, even though they told us we'd have a pool-view room. There was no fridge, ice bucket, or hair dryer. When I asked for a dryer, they made a big fuss about it. After cleaning on the second day, housekeeping left just one large towel for two adults and a toddler. We called the front desk for more, but they refused until we said we'd leave a bad review. The TV was supposed to be smart, but we couldn't log into Netflix or any other app. When I asked about it, they said the TVs weren't connected to the internet.