Lila Hotel
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:30
- Parking
- Free
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
Economy Double room
- 2 guests
- full double bed
- Private bathroom
- bathrobe
- private-bathroom
- shower
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
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Standard Single room
- 1 guest
- Private bathroom
- bathrobe
- private-bathroom
- shower
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
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Suite
- Private bathroom
- bathrobe
- mirror
- private-bathroom
- safe
- shower
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
- wi-fi
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1 / 6 Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
- safe
- tv
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Guest reviews
Recent reviews shared by hotel guests
Jacqueline C.
The photos show a pool, but there isn’t one at the hotel. What they have is a jacuzzi open from 6 pm to 10 pm, capped at six people even though the hotel holds more than 20. There was also a window without a curtain, leaving part of the bed and bathroom visible. At check-in, the staff recited the company’s restrictive rules instead of welcoming us. They kept our INE (National Electoral Institute) ID cards during the stay and threatened to refuse us the room if we didn’t hand them over. I was also treated unfairly for wearing makeup and told I’d be charged five times the value of any linens I stained. After we complained about the treatment, our hot water was cut off. The time guests get between check-in and checkout felt limited in proportion to the price of the hotel’s exclusive services. When we left, they held us there for a long time and wouldn’t return my ID until they had checked the room and its few amenities. They spoke to us only by radio, and we couldn’t leave until the inspection was finished. I don’t recommend this place.
Viridiana C.
The rooms are clean and nice, but the reception staff were unfriendly. There was no internet, and they didn’t get it fixed. At midnight, people and children were still making noise in the pool, so the posted hours clearly weren’t being respected. The spa products are good, but the staff there were just as unfriendly. They still seem unsure who they’re trying to serve, and the experience falls short of a premium service.
vianey G.
The pools are really nice and clean, and the place itself is wonderful. But the staff are very rude. Reception is what gives a place its warmth, and they should replace those employees.
Marta M.
The rooms are pretty and very clean, and the place looks lovely, but the reception staff were unfriendly. I only stayed one night, and they kept my ID from check-in until I left. I don’t know if they do that to every guest. At checkout, they wouldn’t let me go until they checked whether I’d taken anything from the refrigerator. I’d had some water because there was no coffee maker, and they charged me for it. I’d recommend the place, but that really needs to change. ❤️
Efrain C.
An excellent place, one of the best.
Amenities
Everything available at this property
General Services
13 available- 24 Hour Reception
- Smoke Free Property
- Ticket assistance
- Garden
- Terrace
- No elevators
- Laundry
- Concierge services
- Luggage storage
- Airport transportation
- Tour assistance
- Picnic area
- Contactless Check In And/Or Check Out
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
1 available- Free Wi Fi
Parking
1 available- Free parking
Meals
2 available- Breakfast
- Restaurant
Pets
1 available- Pets Not Allowed
What's nearby
Explore attractions, restaurants and transport around the hotel
1.6 km 20 min walk
71.6 km
3.0 km 37 min walk
620 m 8 min walk
Attractions
20- XOTE3.0 km 37 min walk
- Mercado de Artesanías9.7 km
- Centro Cultural Ignacio Ramírez El Nigromante9.9 km
- Church of the Immaculate Conception9.9 km
- Templo del Oratorio de San Felipe Neri9.9 km
Restaurants
20- Nirvana Restaurant and Retreat620 m 8 min walk
- Smoked 'N Low BBQ720 m 9 min walk
- Ristorante Italiano D'Yoalli792 m 10 min walk
- La Burger856 m 11 min walk
- Antigua Estación878 m 11 min walk
Transit
12- Del Bajío International AirportAirport71.6 km
- Bus to San MiguelBus1.6 km 20 min walk
- 114Bus3.3 km
- Ruta 114Bus3.7 km
- Central de Autobuses de San Miguel de AllendeBus9.4 km

Stay rules
Important conditions for your stay