Mara S.
Mayra at reception turned our stay around. We started with a ground-floor suite that had nonstop noise from the neighboring restaurant, literally 24/7, and an unpleasant cockroach encounter. Once we told reception, the team handled it professionally. Mayra was friendly, attentive, and really wanted us to be comfortable. She arranged a lovely upgrade to a quiet, bright, beautiful penthouse on the third floor, and after that we could enjoy our stay fully. She also suggested a wonderful tour to two very private cenotes, one of the trip's highlights. We stayed four nights at C Suites Tulum, and everything was resolved very well. Thanks so much, Mayra, for your kindness and great service!
