Ether Tulum

Ether is one of my favorite beach clubs. It’s so chill and relaxing, and the food and drinks are excellent. The rooms are gorgeous, and it’s a wonderful place to host larger groups. I’d recommend staying here.

This has been a really upsetting experience. I booked a refundable reservation for March and have spent three weeks trying to cancel it. No one answers the phone, and my email asking to cancel has gone unanswered. I can reach them on WhatsApp, but they keep asking me to be patient and stalling. I still haven't received confirmation that the reservation is canceled. Stay away.

We had no bug issues and nothing to complain about during our stay. Ether is just steps from a gorgeous beach, close enough that we could hear it from our bungalow. The staff were so friendly, and there was a private place to park our rental car. You can find food, drinks, and shops right outside the resort, or eat and drink there. The food was fresh and delicious, and the bar made the best strawberry margarita I had on our trip. After a rough rental car experience at the airport, we had a perfect trip, thanks in large part to the wonderful staff at ether and the people of Tulum.

The tropical gardens on the way to the beach are beautifully done, and I’ll give the hotel credit for that. The room, though, had a bathtub that looked lovely but wouldn’t hold water because the plug didn’t seal, and the bathroom faucet was so loose I worried it might come off whenever I used it. The place looks stylish and high-end at first, but a lot of things seem poorly made or don’t work properly. It feels like more attention went to appearances and quick profit than quality, despite charging prices in the range of the area's best hotels. Our room was also beside a busy main road, with constant noise from motorcycles, cars, and parties. That may not suit everyone.