Hotels in Tulum, MX
Hotel El Capitan Tulum
Smoke-free
About this property
A great place to have a rest after an exciting day! Hotel "Hotel El Capitan Tulum" is located in Tulum. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Xel-Ha Water Park, Coba Ruins and Xcaret Eco Theme Park.
Location
Free Wi-Fi is available on the territory. Ask for more information when checking in. If you travel by car, you can park in a parking zone. To book an excursion, consult the tour assistance desk of the hotel. Additional services that the hotel offers to its guests: an ATM.
At the hotel
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Languages
- Multi-language staff
- Smoking
- Smoke-free
- Room types
- 3
Room Information
Rooms
1 / 4 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- iron
- mini-bar
- private-bathroom
- safe
- shower
- towels
- wardrobe
- wi-fi
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1 / 3 Standard Quadruple room
- 4 guests
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- iron
- mini-bar
- private-bathroom
- safe
- shower
- towels
- wardrobe
- wi-fi
What's the price for your stay?
Add your dates to see current rates.
1 / 3 Standard room
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- iron
- mini-bar
- private-bathroom
- safe
- shower
- towels
- wardrobe
- wi-fi
What's the price for your stay?
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Guest Rating
7.2/10
Good Featured review
Bożena N.
2/10
The price and quality didn't line up for us. Booking listed this as a three star hotel, and we paid USD 560 for six nights with breakfast, which felt completely out of proportion to what was provided. We usually adapt easily to local standards when traveling around the world, but so far only in India and Mexico have we had situations where Booking clearly misled us and caused unnecessary expenses. This stay was another example. The room was poorly cleaned, especially the toilet, which was in unacceptable condition and clearly hadn't been properly sanitized in a long time. The refrigerator was dirty, rusty, and smelled bad. Towels were in poor condition and didn't meet basic hygiene standards. The bathroom had no proper toiletries, just one small bottle of something that could hardly be called soap. Cleanliness and maintenance were far below expectations. Even the restaurant menu was so dirty I was afraid to touch it. I was very disappointed and don't recommend this hotel. Once again, Booking misrepresented the property's quality and standard, costing us unnecessarily. I wouldn't stay here again.
Michael S.
6/10
The room smelled a little damp, but the staff were friendly and the pool and bar were great.
Samuel E.
4/10
The beds were okay, and it was fairly quiet. The food and service were good, and the staff were friendly. The room itself was shabby, though, and backed onto a utility area, so there was noise early in the day. The bathroom was tiny, dirty, and smelled bad.
Sylvie C.
2/10
The breakfast was bland and felt mass-produced. The room was dirty, the bathroom rusty, and reception staff were unfriendly. It’s an outdated hotel without amenities. I’d avoid it.
Pavel N.
2/10
The restaurant was good, and the staff were helpful and cheerful. The rooms and bathroom, though, smelled musty and looked faded. There were cockroaches and mouse droppings in the room, and the towels had dirty stains. We changed rooms, but the same problems were there.
Amenities
Everything available at this property
16 Facilities
General Services
8 available- ATM
- 24 Hour Reception
- Smoke Free Property
- Ticket assistance
- Garden
- Outdoor furniture
- No elevators
- Tour assistance
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
1 available- Free Wi Fi
Parking
1 available- Parking
Meals
1 available- Breakfast
Pool and beach
1 available- Pool facilities
Pets
1 available- Pets Not Allowed
Languages
1 available- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
58 places nearby
Closest Bus Colectivo to Valladolid
501 m 6 min walk
Closest Train Estación Tulum
3.9 km
Top attraction nearbyParque Dos Aguas
1.2 km 14 min walk
Dining nearby 20 Restaurants
11 m 1 min walk
Attractions
20- Parque Dos Aguas1.2 km 14 min walk
- Parque Nacional Tulum1.7 km 22 min walk
- Cenote Calavera2.0 km 25 min walk
- Playa Pescadores2.3 km 28 min walk
- Tulum2.4 km 30 min walk
Restaurants
20- El capitan11 m 1 min walk
- Restaurante Sian ka'an13 m 1 min walk
- Co.ConAmor51 m 1 min walk
- Nido104 m 1 min walk
- Niido Tulum142 m 2 min walk
Transit
18- Colectivo to ValladolidBus501 m 6 min walk
- ColectivoBus649 m 8 min walk
- Colectivo para la playaBus836 m 10 min walk
- Tulum-Bacalar-Chetumal-CombiBus905 m 11 min walk
- Vanes foraneasBus1.1 km 14 min walk
Stay rules
Important conditions for your stay
Check-in15:00Front desk timing
Check-out12:00Departure timing