Hotel Bestari

The room felt exposed because the curtains wouldn't close all the way, and there was no inside latch on the door. Furnishings were very sparse: just a bed, plain walls, a tiny wall table around 0.5ft x 0.5ft, a short clothes rail, and a small vanity mirror. Also, the reception lobby is already on the second floor, with no elevator, so you'll have to carry your bags up. You shouldn't expect a ground-floor room. For the price, I found it overpriced, since better rooms are easy to find for the same money. Not worth it.

The place is noisy and has no lift, and I found it overrated for the price. We had to carry our bags up the stairs to the second floor, so it would be tiring for anyone with heavy luggage. I also got only one towel for a two-person booking. Asking for another pillow came with a RM 5 charge, which seemed unreasonable to me. I didn't see any notice explaining the charge, and I'm not sure whether it was charged per person. Other hotels usually provide up to three pillows for two guests without an extra fee. When I arrived, I rang the bell several times and nobody answered. Then I noticed the sliding door wasn't locked. The young man on staff was swinging side to side on an office chair and asked for my IC. He didn't greet me or get up to show respect. For the same amount or less, I could find better hotels. After reading the reply to my first review, I wanted to respond again. It was funny to read. I don't think it came from the supposed owner. It seemed like the young staff member himself, upset about a one-star rating. The wording felt emotional and unprofessional. I'm happy to answer the points raised. First, none of what the reply claimed happened. The staff didn't greet me, and I didn't notice any guest before me. If I'm mistaken, the hotel can use entrance CCTV footage to show that I was greeted. If it can't, then I think the greeting claim is a bluff to protect the hotel's name and prestige. The reply also implied that it had noticed a third adult in the room. I booked for two, but can I not have visitors during my stay? If that's not allowed, I should have been told when we entered. We didn't sneak in. To get to the room, everyone has to pass reception, and it's a small hotel with limited space and no other entrance. There's no need to lie or manipulate things. I was the only person who stayed in the room that day, and I definitely wasn't given two towels. I didn't ask for another towel because I was staying alone. My brother asked for the extra pillow that evening so he could rest and chat before a long ride. The three of us left less than two hours after check-in. I came back to the room alone that night, and both my brothers returned to help me with my bags at checkout. I'm not the only one saying the hotel is on the second floor. I attached additional photos. I can tell a hotel entrance from some kind of office. Honestly, even if the hotel were on the first floor, there still wouldn't be lift access. I have no reason to make false statements, and I personally wrote an honest account of my last visit. I'm not trying to cover anything up or protect the hotel's reputation. The reservation was under the name "VISHLINI". So what? Would the hotel reject a review from another account? The reply made false accusations. The hotel could be sued for defamation. If they want me to send litigation papers, they should not later claim there was no CCTV footage or that it was accidentally deleted. I stayed there on Sunday, 19th Oct 2025, and checked out the next day. From the other reviews, I can see the hotel has a good reputation for serving its own people, but has failed to accommodate people from other races. I don't personally hold a grudge against the hotel. I want to know what kind of mess the person replying has created here, and how they're going to clean it up.

The room and bathroom are basic but clean. Fine for a short stay.

Even though my family and I arrived late and hadn't booked, they got us a room right away and gave us a discount. The room is simple but has what you need, so it worked well when we needed a place quickly. The staff are cute and handsome too. Nice.