RST Hotel

I found the room filthy and really uncomfortable. There were cockroaches crawling around, cigarette butts beside the bed, and a strong unpleasant smell.

The night receptionist was very rude to customers, and that seriously affected the guest experience. Their attitude and lack of courtesy or professionalism are concerning for a hotel. Management should address it promptly. I was also concerned by how the owner handled complaints. Customer service matters in this industry, and the owner didn't seem able to deal with guest issues adequately. They need to take a more active approach to resolving problems and making sure guests are satisfied. Guests should feel valued and respected. The hotel needs to address the receptionist's rudeness and improve how the owner handles customer service, or it could hurt the establishment's reputation and business.

I tried to book at the desk, and the Indian lady receptionist quoted me RM76. I had parked in front of the hotel and booked through AGODA instead, where I got a room for RM40 a night. She got annoyed and told me not to use AGODA in future. Then she loudly vented her frustration and anger to an Indian man doing housekeeping, speaking in Indian languages. It was noisy and unpleasant. My husband and I just took the key and went straight to the room. Such a rude receptionist, trying to manipulate customers!

Avoid this hotel. We booked two rooms for two nights, and the front desk ladies asked us to pay as soon as we checked in. We paid 280 ringgit, plus a 50 ringgit deposit, 330 total. The place smelled strange, the room was awful, the toilet wouldn't flush, and the bedsheet was dirty. After about ten minutes, we decided to cancel and asked for a refund. They refused to return the 280 ringgit, even though we hadn't stayed overnight and had only been there around ten minutes to see the rooms. They offered other rooms, but the whole place felt disgusting, smelly, and uncomfortable, so I doubt anyone would have wanted to move. The counter lady threw the keys back into her basket in front of us and scolded us in her own language. We knew it was a budget hotel and weren't expecting fancy service, but at least it should be clean. We'd paid only ten minutes earlier and hadn't stayed there, yet they wouldn't refund us. Be aware and avoid it at all costs.