De Luna Hotel

Everything was perfect, and the room was clean. The receptionist Zul was especially friendly and helpful. Thanks so much, I’d stay here again.

The room was quite clean, and the reception lady was really nice. The location is right next to my favorite restaurant.

The shower temperature kept changing, and there’s no water heater. There is a Coway, but the one closest to our room didn’t have hot water. Just my personal opinion, but the area is loud with cars honking, and the smell from a nearby Chinese restaurant can get into the room.

The location is good, with a variety of food and drink places nearby, but I’d rate the hotel a failure otherwise. It was noisy early in the morning because it’s along the main road. The hot water in the shower was basically nonexistent. It was lukewarm for a while, then turned cold, and the front desk insisted there was hot water when I complained. We stayed two nights and had no housekeeping at all from day one, no cleaning, fresh towels, or room tidying. The TV was said to have Netflix, but it couldn’t be watched. The split-unit air conditioner had weak, not-cold airflow, possibly because the turbine was too dirty. I asked the front desk to arrange cleaning, but they ignored it. Think twice before booking.