ZEN Rooms Norbu Hotel
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
Guest reviews
Recent reviews shared by hotel guests
Nadhirah I.
This was the most unpleasant hotel stay I've had. At check-in, the woman staff member blamed me rudely because the room was fully booked, even though the system had still accepted my booking. No towel was provided, and the washroom was dirty. The second-floor environment felt really eerie, like a dark area. Another customer was smoking in front of the room with the door open. At checkout, no staff were around, and I had to wait 15 minutes for someone to wake up.
Hafiz R.
The room was a mess, with a dirty floor, an unclean sink and hair in the bathroom. The blanket and bed cover smelled like they hadn't been properly washed, and there was no towel, shower gel, or shampoo waiting when we checked in. I had to ask reception for them. The TV and phone didn't work either. Ganesh at reception was helpful, thank you. OYO needs to improve its franchise hotels. Cheap rates aren't a reason to take the basics for granted, and I hope other OYO properties offer a better stay. At least this room was only for sleeping.
Darren J.
The room looked nothing like the photos online, and I regretted not checking the many negative reviews first. It was dirty, the service was poor, and several things didn't work. There was no toilet paper and barely any water coming from the taps. On top of that, the fire alarm went off in the middle of the night. I couldn't even bring myself to take a picture. Don't stay here.
Callum F.
The bed was in poor shape and the pillows were extremely thin. The heater didn't work. We told a staff member, who said he'd come fix it, but nothing happened. A really bad stay.
sofea C.
The room had plenty of space for our things, and it was quiet. The bathroom was clean, with good water pressure in the shower. Reception were really helpful and supportive.
Amenities
Everything available at this property
General Services
4 available- Air conditioning
- Elevator/lift
- All Spaces Non Smoking (Public And Private)
- Telephone
Internet
1 available- Free Wi Fi
Room Amenities
1 available- TV
What's nearby
Explore attractions, restaurants and transport around the hotel
100 m 1 min walk
528 m 7 min walk
2.0 km 26 min walk
39 m 1 min walk
Attractions
20- Berjaya Times Square Theme Park2.0 km 26 min walk
- Aquaria KLCC3.1 km
- KLCC Park3.2 km
- Permaisuri Lake Garden3.3 km
- Kuala Lumpur Forest Eco Park3.3 km
Restaurants
20- 湘临天下39 m 1 min walk
- Restoran Fahtimaa Cheras139 m 2 min walk
- Retaurant Farida157 m 2 min walk
- Orange cybercafe163 m 2 min walk
- Anju's Corner187 m 2 min walk
Transit
20- Lapangan Terbang Antarabangsa Kuala LumpurAirport43.2 km
- Sunway Medical Velocity (Opp)Bus100 m 1 min walk
- Sunway Medical VelocityBus172 m 2 min walk
- Queen's AvenueBus184 m 2 min walk
- Warisan Cityview (Opp)Bus195 m 2 min walk

Stay rules
Important conditions for your stay