Juliane M.
We found the downstairs area cozy and suitable for our family of four, but there were several problems. Upstairs, the layout is awkward: three doors can't be used without at least one of the others getting in the way. The shower drain also starts to smell when it isn't used constantly. The bigger issue was the listing and the response to our complaint. The holiday home photos, including the interior, and the information didn't match what was offered. The pictures showed the front house with a sea view, although we had booked the rear house. It seemed like a deliberate effort to mislead customers. De Zeeparel/Novasol/Casamundo still hadn't replied after two weeks. The customer service around complaints leaves a lot to be desired. I wouldn't recommend booking through Novasol.

