Fletcher Hotel - Restaurant Duinzicht

The restaurant on our last evening was a bright spot: the food and service were excellent, though the kitchen was overwhelmed and our three-course dinner took two and a half hours. That came after five disappointing nights, with no manager ever contacting me about the problems I had reported. I work in hospitality, so I know things can go wrong and try to understand the operational pressures. What bothered me most was the lack of follow-up and anyone taking responsibility. After the first night, I emailed a detailed list of concerns and said we still had four nights to go. Nobody replied. I also gave stained towels to reception and pointed out a web with hair above the bathroom door, but neither issue was dealt with. The breakfast supervisor was the only person who discussed my written complaint with me, and came across as defensive rather than interested in finding a solution. The most upsetting example happened on Friday. Our three-year-old son was ill and vomited partly on the outside of the toilet. We told reception at 4:30 pm and asked for help. They said housekeeping had gone home and they would see what they could do. When we got back at 1 am, it was still there, so I cleaned it myself. Housekeeping came the next morning, but stains were still visible. Breakfast felt transactional, with staff repeatedly asking for our room number instead of our name. The buffet didn't offer much. The bread and condiments were good, but the hot food was consistently poor: the scrambled eggs and bacon were extremely dry. We were told they came ready-made from headquarters and couldn't be changed, although the bacon was suddenly good and completely different on Saturday. Plates that looked clean were often dirty. A toaster appeared briefly after I asked about one, then vanished again. The room had many problems too. It was at the end of the corridor, and getting to it meant squeezing around linen storage and housekeeping trolleys. Three of us were given one key. The lighting was very dim, the door damaged, the mattresses felt cheap, and the bedding wasn't up to the price. The bedside reading lights didn't work properly and seemed unsafe. The TV was crooked and smaller than a laptop screen. There was no fridge or minibar. In the bathroom we found stained towels, chewing gum on the shower wall, and that web with hair above the door. A clear sign said Thuisbezorgd wasn't allowed, but the room-service QR code beside it didn't work. We were a family of three on a two-week European road trip with a lot of luggage, but nobody offered to help even when we were struggling. Check-in was impersonal too: they asked for payment first, with no ID check, guest-detail confirmation, or proper welcome. I rarely write negative reviews, but for five nights at a significant room rate, this level of indifference was disappointing. Problems can happen anywhere; leaving them unaddressed is what made this stay so concerning.