Olena K.
We booked the house especially for the sauna and jacuzzi, but neither gave us the comfort we expected. The jacuzzi wasn't working, and the sauna kept switching itself off. There were no sheets or towels, the sinks were blocked, and two rooms had no water in the showers at all. We complained several times, but the staff did nothing to fix any of it. Their attitude was terrible, and the service was extremely disappointing. This was not the stay or the promised amenities we paid for, and the level of service was unacceptable.
