Live Lofoten Hotel

This was the worst check-in experience I've ever had. I had a reservation for September 2025 and arrived at 2pm. Their email said, “welcome, we will be open from 700a - 800p,” but the place was locked, dark, and empty, with no door open. I knocked and waited. Around 4pm, a waiter from the restaurant next door let me in, then called someone. A woman cycled over, but said she didn't work at the hotel either. I asked her to call someone who did. I'd already paid for the night, and it was too late to cancel. Eventually someone named Anna answered. When I asked why nobody was there to check me in, or why the hotel wasn't even open, she kept saying, “we are a boutique hotel,” as if that excused the incompetence and unprofessional behavior. Anna started berating me and asking why I was “interrupting her” while she rambled on. I said I'd been waiting for three hours, wanted to check in, and was upset that no one was there. She asked what I wanted to do, but didn't offer to come help with check-in. The experience had been so unpleasant that I said I'd rather cancel and go somewhere else if she would refund me. She told me, “TAKE YOUR THINGS, LEAVE THE KEY, AND GET OUT,” even though I hadn't checked in and didn't have the keys yet. Anna, I'm surprised you work in hospitality, especially at a “boutique” hotel. You are awful. By the way, I'm still waiting for the refund. Avoid this place.