71% Diving Resort

The food was a hit with our Chinese, Malaysian, and Filipino group, and Clark, the only instructor there, was helpful and kind to the divers. Most of the staff seemed new and inexperienced, though still warm and friendly, so requests sometimes took a while. We booked two weeks ahead but skipped the resort’s packages. We reserved food each day because we knew that was needed, yet the Chinese lady boss kept reminding us that non-package guests couldn’t have the dishes we wanted. We only needed to know what was available the next day and the price so we could decide. Instead, we got put down for asking, as if we didn’t deserve to eat food from the kitchen even if we paid. The diving logistics were frustrating. They use a small tutu, so equipment had to be taken to the sites first and then the boat had to come back for us. That added a lot of travel time and the dives were delayed, so we missed the better water conditions. There also wasn’t a board showing which sites each dive master had taken people to. They rely on freelance DMs, and we ended up repeating the same sites on different days. On the second day, we joined another group and went to the same sites as the day before. When we complained, they said we should tell the DM ourselves where we’d been. That’s their briefing to manage. The DM from day one had promised to brief the next DM but didn’t, and we only met each new DM as we were about to leave, after plans had been made. We were ready on time for the dive schedule, but the DMs often turned up late, sometimes by an hour. The Chinese lady boss didn’t apologize and instead blamed other people or offered excuses, saying Filipinos always mess things up or that it was an accident. We changed one plan because of a delay and didn’t want to do the next dive in rough water. We told her as soon as we finished the last dive, but she later used that as an excuse for her staff arriving late for the night dive. It was ridiculous.