Radisson Blu Cebu

We were happy with the usual smooth check-in, and Dave from guest services was friendly, approachable, and efficient. Later that night my younger sister accidentally cut her shin on broken glass from the coffee table. Staff responded quickly, which we appreciated. Manager Riza apologized and made an effort to help, but this still needs proper follow-through and an internal review. The next day at checkout, after my sister returned the key cards, staff said we'd be charged because a bag of soiled linen full of fecal matter had been left at our door for washing. That accusation was shocking, upsetting, and completely at odds with how we behave. We respect the places we stay and clean as we go. We've never disrespected the property or housekeeping, and our two-year-old is fully potty trained. There were other families with young children on the 9th floor, so surveillance should show what happened. We have chosen this hotel repeatedly over the last two years because of the service and the relationship we've had with the team. We're frequent travelers and know what good service feels like. We expect fairness, accuracy, and professionalism, regardless of whether a guest gets VIP treatment. This incident is changing how we see a hotel we've kept choosing, and it raises concerns about security and the accuracy of housekeeping reports. Please speak with the team and train staff to handle sensitive matters more mindfully and responsibly. Room 922 (Club Suite) had the quiet view we enjoy, but the bathtub wasn't properly cleaned and the faucet leaked. Those issues also suggest housekeeping quality control is inconsistent. We came for a relaxing stay, as usual, and simply want the same respect and fairness we show the property.

The breakfast was the standout for me, easily a 10/10, with lots of fresh, well-prepared choices. Staff were just as strong, also a 10/10, friendly, professional, and attentive throughout my stay at Radisson Blu Hotel from Feb 12th to Feb 15th. The room was comfortable and clean, around an 8/10, though for the price I expected it to feel more upgraded or luxurious. The pool was closed for renovations, which was understandable and didn't affect my experience much. I'd stay here again.

The pool is under construction right now, which is a real shame. Still, this is a very good hotel with large, clean rooms. Its breakfast and dinner buffets offer a wide selection and good quality. It's right beside a shopping mall and a bus station for city trips and longer routes, including Malapascua.

The staff made the stay for me. They answered every question and request with a smile and kept making sure things were taken care of. The concierge arranged a driver to see local sites, which made getting around easy. The hotel is beside SM Mall Cebu, with plenty of shopping and places to eat. The building is beautiful and kept in immaculate shape. My room was really comfortable and set up well for business, and the shower had great pressure and plenty of water. If I could give Radisson Blu Cebu six stars, I would. Highly recommend it.