Ignacio B.
I gave up the included breakfast because they said my visitor meant it counted as part of the extra charge. In the end I paid 2,000 pesos. The attendant also assumed I’d only paid ₱699, even though my Agoda booking was over ₱1,000. I was charged extra for a visitor who didn’t stay overnight. I was told there was no charge if the massage therapist came from the hotel, but an outside therapist meant a fee, even for a single room. That policy feels contradictory, especially since the visitor was there for only an hour or two. They do have visitor rules, but the attendant didn’t explain things properly. This was frustrating and unprofessional. Edited: They replied and seem to be trying to make themselves look clean after poor service. An internal investigation? What the heck.
