Citadines Benavidez Makati

I stayed from 31 January - 5 February 2026. The team members who made the best impression were Ken at the Front Desk, who was warm, professional, and efficient; Madjik in Housekeeping, who was attentive and courteous; and the Security Team, who were friendly and helpful. They reflect Ascott's service values and deserve recognition. The restaurant experience was disappointing and didn't feel in line with Ascott's warm, seamless, anticipatory service. The service felt intrusive instead of attentive. Staff seemed disengaged and didn't take ownership of orders. Food arrived before drinks, they weren't sure which guest had ordered what, and even after writing orders down, they brought the wrong item. They also kept interrupting conversations with my husband or guest to identify dishes and drinks. This may come from insufficient training, unclear service sequencing, or management oversight rather than the waitstaff themselves. With coaching and guidance, the team could provide a much better experience. The penthouse or rooftop also seems like a more appealing place for a restaurant and bar. I used the birthday discount, and the Front Office staff verified it at check-in, but no one acknowledged my birthday. I wasn't expecting an amenity, but a simple greeting would have meant something and fit Ascott's approach to personal recognition. At a recent stay at Oakwood Hotel & Apartments Ho Chi Minh City, I received a birthday cake, handwritten card, and fresh flowers even though it wasn't my actual birthday then. That thoughtful gesture left a lasting positive impression. I mention it to show how a small acknowledgment can improve a stay. The laundry area also had too little light, which made it less comfortable and usable. I couldn't find clear information about access, Gold Tier membership privileges, or charges for non-Gold members. Better signs and clearer communication would help.

The rooms were spacious, clean, and comfortable, and the location is handy for Greenbelt and plenty of restaurants. Nearby Skyway access also makes it relatively close to the airport. Even so, the service was shockingly poor for a hotel presented as five-star. We checked in at 2 PM and were told our luggage would be brought up right away. It never came. We called twice to follow up and were ignored. After three hours, we went downstairs and found the bags still unattended while several staff members chatted nearby. There were five at the counter, and none seemed concerned or willing to help. I can't recommend the hotel. The service was unprofessional and inattentive, far below what I'd expect from a five-star property. Choose another hotel. Either the staff haven't been trained properly or they simply don't care about guests.

I was here for more than two weeks. Daily housekeeping was provided, and Platinum members can check in early. Some staff were warm and welcoming. I got help with our luggage, the doormen were attentive and cheerful, and the housekeeper was prompt and attentive. The front desk, though, seemed unclear about member benefits for laundry, early check-in, and late checkout. I kept being told there was an extra fee, and they only backed down after I pointed out there shouldn't be one. Getting a call answered promptly was hit or miss, too. I booked twin beds but was given a king for the whole stay. The welcome coffee was the worst I've had. The staff seemed lazy preparing it, there was no creamer, and I had to ask for one. The towels looked old, which surprised me, and some room amenities were missing until I asked for them.

The lobby has a scent I really like when you walk in, and the room was very comfortable. There was a cabinet and iron already in the room, so I didn't need to request them. Breakfast was good, though some things were oily, maybe the bacon could be drained better. I loved the chamomile tea. It helped me sleep better.