Pawel K.
We were disturbed throughout our stay in Apartment 205e Bel Mare by music from the “game room” one floor below, directly next to the apartment. It had apparently been turned into a party room, though conversations with the front desk and Mr. Marcin suggested it was never meant to be used that way. From about 4 p.m. until late at night, bass from the big speakers made it impossible to relax normally or sleep. The first night I reported it to reception three times. Only after I went there myself with the receptionist, around 11:30 p.m., was the volume brought down to an acceptable level. Security and calls from reception had no effect. The following day I called Mr. Marcin to report what happened. From his response, and reviews I later found online, the issue seemed well known. He told me to call the police and left me to sort it out. The bass started again at 4 p.m. that day. Around 9 p.m., reception told me, “It’s New Year’s Eve, and they won’t do anything about it.” We didn’t get to sleep until after 3 a.m., when the music finally stopped. We decided to leave two days early. The company refused to refund those nights, citing “civil law” and “service improvement,” whatever that was supposed to mean. They were also slow to respond. I’ve been waiting for an answer since January 1st. I definitely don’t recommend this apartment.
