Zofia N.
Our reservation was canceled just two hours before we were due to arrive, and getting hold of the staff was difficult. They only told us by email and returned none of our calls, so I had to contact the property myself to ask why and whether there was another option. After a long discussion, they offered us a hotel in a completely different area, two hours from the city center. They didn't offer any specific or reasonable compensation for the stress, lost time, and extra costs. I definitely wouldn't recommend this place. It showed no professionalism, empathy, or responsibility.

