Hostel Villa Krasnowolska Self Check-In

Although the staff were nice, I couldn’t stay in the single standard room with one bed that I’d booked in mid-December because it hadn’t been reserved. I had to use a shared room instead. My booking company had also failed to email me the building entry code.

I’ve travelled all my life and stayed in all kinds of accommodation around the world, including places that weren’t what I expected. This was the first time I’d seen such a large gap between the listing and reality, and the first time I was treated so disrespectfully after asking for a refund or a solution. The property presents itself as a hostel, but it’s a private migrant and refugee shelter, and guests are placed in the same dorm rooms as migrants. That would have been fine if the owners had been upfront about it. The information on Booking.com and the website is incomplete and inaccurate. Shared bathrooms are on different floors from the dorms, not inside them; they’re mixed gender, dirty and have broken locks. The manager repeatedly made openly xenophobic and sexist remarks to me, denied any solution, blamed me for everything, and refused a refund while continuing to blame me. The manager’s conduct and the shelter’s conditions don’t meet EU standards. Authorities should investigate the owners and property because they take advantage of migrants and tourists. Update, 19 August 2025: The manager came to the property and told me to delete the review or he “will make your life beautiful”. He also demanded that I leave or he’d call the police. He refused to refund me. This happened after my first night of a 10-night stay. The manager threatens clients. Authorities should look into this, including law enforcement, sanitation inspection and consumer rights. Update: The manager physically assaulted me twice and tried to remove my belongings by force while shouting xenophobic slurs at me in Russian, assuming I was Russian. He called security to intimidate me further. I called the police to report the incident. He called them too, then assaulted me again while continuing to insult me and threaten to have this review removed. Update, 22 April 2026: I’m reposting this with updates. The case resulted in a criminal investigation against the owner after he accessed my personal data without authorization, most likely supplied by corrupt police friends, and sent written threats to my private mobile number. Almost a year later, it appears they have tried to remove this review by force. There’s documented evidence of my injuries, the police officers involved and the police reports. Google should stop supporting abusers.

I booked at the last minute and was pleasantly surprised. The place was clean, safe and very well managed. I’d definitely stay again on a visit to Warsaw.

They locked away the pots and pans in the shared kitchen, so there was nothing to cook or eat with. The hostess just yells at everyone in Polish and calls you an idiot about half the time.