Platinum Palace Boutique Hotel & SPA

The SPA was the biggest disappointment. The website photos make it look like there’s a spacious pool or jacuzzi, but the area can fit at most four people. Hotel guests also have to share it with external visitors, so using it comfortably is nearly impossible. The hotel lists both steam and dry saunas, but I learned on arrival that the dry sauna was out of service, with no estimated repair date. We were charged the full rate despite the advertised facilities being unavailable and the conditions falling short. A front desk staff member, Mr Piotr, brushed off my concern about the gap between the website and reality by saying, “Well, they had a good photographer.” That response felt entirely inappropriate for a hotel presenting itself as a luxury boutique property, and showed little professionalism or respect for guests. The room had cleanliness and maintenance problems too, despite the website’s promises and premium price. I found rubbish, including a sweet wrapper, behind the bedside cabinet. It was properly cleaned only after I reported it to the front desk. The socket for the in-room coffee machine didn’t work either, so I had to report that as well. Then the sensor-activated toilet flush stopped working altogether. Reception said there were no other rooms in the same category, and offered no fix or compensation. I wouldn’t recommend this hotel to anyone expecting quality to match the price. The stay was frustrating and left me feeling misled.

The staff were welcoming, and the hotel itself was clean and elegant. The room, though, was so dark from all the black decor and weak lighting that we worried we’d leave our belongings behind. The mattress felt decades old and uneven, so they really should look into replacing it. The decor might have seemed fancy and modern 20 years ago, but that much black is out of fashion now. Also, there’s not much food nearby.

We checked out a day early, but they wouldn’t offer a goodwill refund. Before that, our request to change rooms didn’t seem to interest the receptionist much. It was noisy throughout our stay: the walls were thin enough to hear neighbors, and there was noise from the basement too. On top of that, three weddings ran in a row on Fr/Sa/Su. Our window and the party’s open doors both faced the courtyard, so there was no chance of sleeping before midnight each night.

We liked the place so much that our 3-night booking became a 4th night. For a 5* hotel, the stay was really cheap. The staff were lovely and helpful, and smiling receptionist Mikolaj made sure we understood everything and answered our questions. At check-in, you’re asked for a deposit of 200zl./night, which is returned in full as long as you don’t make extra payments during the stay. The area is lovely and peaceful, with a backdoor alley leading to the park behind the hotel. We often used the billiard table and wellness facilities, and the included breakfast was fresh and tasty. The only hiccup was that the parking lot was full once, but it didn’t change how we feel about the hotel. Thanks for hosting us, we’ll be back for sure ;)