Good Vibes - Lagos Guest House

The shared kitchen was quite good, but the accommodation showed a lack of attention to detail. The three keys for the front door, kitchen and bedroom were identical, so we had to try several whenever we moved around. The bathroom light switch kept falling off, exposing bare wires, so we stopped using it. The beds were low and too soft for us, there wasn't enough bedding, and clothes storage was very basic and limited. At the last minute, the owners required cash, so I had to withdraw it and pay a €5 fee, despite my Booking.com reservation being for card payment. I can only guess why the owners or agents did that. After I left a similar review on Booking.com, the agent replied that they had let us in an hour early. That doesn't address any of the problems, but now I've mentioned it.

I slept in the bed the first night and found bed bugs on the second. I have bites and an itchy, paranoid feeling. I gave the host and Booking.com photographic evidence, including videos of the bedding and room. Booking.com validated it, but neither gave me a refund. The host denied and lied about what I found, telling me to my face that the bed bug eggs, which I know how to recognize, were sand. Staff told me they'd had them recently, so it seems they weren't properly cleared out. The owner wouldn't speak to me, compensate me, acknowledge the problem or apologize. I spent a night with no sleep and nowhere else to stay without bed bugs, cancelled a work day, washed all my clothes and lost a whole day dealing with it. Bed bugs can happen, and I might not have reviewed the place just for that. The lying, denial and complete lack of customer care over any refund were unacceptable. Please don't stay here or put yourself through that stress. Also, despite Booking.com saying the place was soundproofed, I could hear everything downstairs late at night.

The street was quiet and the location was good, but there were problems with the room: broken curtains, a door that wouldn't close properly, and broken pans in the kitchen. Summer prices are very high for what you get, though that applies across Lagos. What disappointed us most was the staff. Check-in was late. On departure day, we asked to leave our luggage at reception and waited 20 minutes because nobody came to open the door. We arranged to collect it at 3pm, but again no one showed up and we waited another 20 minutes, worried we'd miss our bus to Lisbon. We were also shocked by how arrogantly staff responded on Booking and Google. A friendly suggestion: spend time renovating the rooms instead of replying rudely.

We were so unhappy with the condition that we left after one night instead of the four booked. The front desk staff were really sweet and helpful, and the location was nice, but the owner's attitude in review replies was different. We arrived at 3pm, after check-in had opened at 2pm, and nobody was there to greet us. We were told to give our arrival time, which was fine, but someone had left a door open, so we walked straight into the apartment and ended up in the kitchen. The kitchen itself was dirty and run down. The entrance is shared with people living downstairs and the three guest-house rooms. Doors are often left open, and the guest-house front door doesn't lock automatically when shut, so security felt minimal. As two women, we weren't comfortable staying with doors that didn't close properly. We asked for another apartment, but they said all were full. We'd also seen other reviews saying the card machine had been out of order for months and guests were asked for cash. We got the same explanation. The room opened off the kitchen, so at 3am we heard other guests coming in and rummaging around, then someone making breakfast at 6am. Our bedroom stank of onion as well as being noisy. We got them to shorten our booking. They asked us to request free cancellation for the entire stay in the app, then asked for €100 cash for the room. Despite what the owners said below, the apartment had been cleaned to their standards and was ready for us when we arrived.