Jeddah Palace

I went to sort out my Muqeem application because the hotel wasn't listed in the Muqeem app. The reception staff wouldn't listen or respond to the issue, and instead started shouting at us. I didn't expect such rude behavior from the people at the desk. Management should address this and teach employees some basic manners and ethics. It was very disappointing. Anyone looking for a kind reception should avoid this place as much as possible.

My brother arrived from Lahore to Jeddah on Saudi airline and checked in at 5am on 28-12-2019 for a five-night full-board quarantine package. They charged for three meals a day, but the food they served wasn't enough for one person. They also provided only a half-liter bottle of water with the food, which wasn't enough for 24 hours. When asked for extra bread or water, staff misbehaved and gave nothing. Room service wouldn't answer the phone, and reception wouldn't give information when asked, just showed an attitude. They could at least speak politely and offer information with good manners. The AC wasn't working, it was like an exhaust fan, an old model from a hundred years ago. I am also an ambassador of a five-star hotel in Alkhobar city, Saudi Arabia, and in hospitality the guest is always right. Here, they act as if they are right in whatever they do. The management is very bad. You can see the photos of the food they give guests. Zero-star hotel management.

The staff were very nice, accommodating, and organized. I went there to collect COVID PCR test samples for guests in quarantine. The main drawback for me was how far I had to travel to get there.

The room itself was okay, but the bed setup wasn't. After a long drive and performing umra, I just wanted to rest, but the pillow covers were dirty and I had to wait 30 minutes for them to be changed. They also called early in the morning to complete the payment, when they could have waited until I went downstairs. The staff were friendly, but the reception guy was the worst. It took him 20 minutes to say, “Please sit down, I will be back.”