Rua international Hotel

I felt disrespected as soon as I arrived at Rua International Hotel. When I asked the bell boy for help, he answered rudely, asking, “Why did you come now? It’s Iftar soon.” It made a basic request feel like an intrusion. I’ve stayed at over a dozen hotels in Madinah and hundreds around the world, and have never been treated this way. His manner left me feeling as if I’d interrupted his personal time, even though I was a paying guest. The check-in desk also insisted on a booking reference from my friend, who didn’t have it on his phone. I asked whether they could find the reservation using our names, but they said the reference was required. That makes me question their security process: if a reference number alone is enough to get into the hotel without proper verification, that seems like a serious flaw. The bell boy at reception showed no respect or manners. I find this kind of service intolerable, and it would warrant dismissal at a reputable hotel, especially in an international city like London. I can’t recommend Rua International Hotel. Please address what happened and train staff in customer service and professionalism. Guests should always be treated courteously and with respect. I expect a formal reply explaining these concerns and what steps will be taken to prevent this happening again.